Welcome to travel essences
Travelessences paramount objective is to be one of the region's leading operators and providers of travel and tourism services while retaining the highest quality of standards by differentiating its product on both innovation and maximization of the best value principal. We value our customers and partners as top assets and our biggest success besides customer acquisition is to keep repeating our services to satisfied clientele.
Travelessences vision is to become a key organization in the travel market and expand its products and services footprint from a regional to a global scale. We thrive to be considered as a travel companion and therefore our benchmark is travel experience.
A journey of a thousand miles begins with a single step
Travelessences is a fresh new venture in the travel industry which was formed by a team of experienced professionals as an answer to the upcoming and increasing demand for top quality travel products and services in the wider Southeastern Europe region and beyond. It is a subsidiary of the Uniservprod Group of companies which has a constant strong presence in exporting a wide range of the finest goods and services from the SE Europe region. Travelessences is a travel market organization and tour operator offering a broad range of ready-made and custom-made services and products mostly compiled internally or partly and occasionally outsourced to established, reputable and repeatedly tested trustworthy partners.
Backed by over 70 years of globally acquired combined experience and technical know-how in the field of tourism and the wider travel services market, Travelessences specializes in both delivering breakthrough product innovation and ideas to both individual and corporate customers while at the same time optimizes current and existing services for a vast network of global partners. Travelessences efficiently and effectively transitions custom demand into total solution products and services and is dedicated to partnering with truly reputable - top quality companies to develop new designs, concepts and methodologies for travel and tourism in the 21st century.
In order to reach our goals we have derived a specific strategy that dictates focusing on a predefined sales channel; without neglecting our valued individual B2C and corporate customers to who we shall continue our marketing communication, we are putting all our effort into B2B customer acquisition and retention. We have the experience to comprehend each customer on his own merit and we are aware of the significance and importance of a valued partner. We believe that it is of utmost priority to focus onto the mentioned channel as we foresee a rapid increase in the demand for travel services towards the locations we are primarily involved. Our view is that in order to maintain the highest standards and top quality of service, such a steep growth can only be adequately controlled through a network of valued partners. It is therefore crucial to build strong professional relationships in order to withstand the challenges of the future. It is crucial to belong to a network.
This is what we thrive to be.
Our people are the most important asset and we make sure they know that.
In Travelessences we are very eager to combine the older with the fresh, experience with enthusiasm, hard work with entertainment, standard with innovation; we have sought that unique balance that extracts from contradiction and brings out the best out of each team member and have successfully implemented it through all our management layers. The final outcome as our existing clients testify and results reflect is truly impressive.
Our team consists of both experienced and younger members that share however many common characteristics; goals, vision, ambition, talent, international mindset and culture, skilled and hard work profiles, uncompromisable integrity and ethics, high personal and professional values and principles and results oriented personalities.
The academic and career background of our team is very diverse:
It is due to this vast diversification as well that we strongly believe we can build a unique relationship with our customers & partners. We know we can understand their needs and answer their most demanding requests. We have already proven we are capable of doing so.
Our management is a key part of our strategy and processes and therefore all executives have held senior positions in other companies of the travel and other industries in the past. They have managed large accounts of corporate and tour operator customers and have successfully built and managed their reputation, by establishing during their careers a significant array of international social and professional key contacts in all industries; this has already led to important business deals and partnerships from the beginning of our operation, giving us thus a dynamic boost forward and a viral expansion of our reputation thereof.
We do not invent new things - well not all the time. We re-invent them. We do things in a completely new way, with a completely new perspective.
When (what later became) the executive board came up with the business plan of the company there were some very common questions with respect to the timing, the location and the scope behind such a venture. The SWOT - PEST & Porter's five forces amongst other analyses that followed did not clearly satisfy the most frequently asked questions. The answers to all questions came from a statement the board and the founders produced right after signing the formal set-up of the company which pointed out some key facts that drove to the company establishment decision:
"It is a common understanding that the region in question has all the right indications and potential for immense growth in the travel and tourism sector within the next two decades. The impression we have is that there are only a few quality key players doing business as such in the region and therefore there is currently room for new participants. In order to distinguish ourselves from the competition and avoid becoming yet another indifferent travel firm, we must differentiate our products but primarily our approach, business culture and business ethics. It is widely felt that travellers and professionals in the travel sector are often disappointed by the provided services in the region and the return rate (people who come back at the same destination or business partner) has decreased dramatically. This once-off visit/cooperation policy that the constant low quality of services imposed has to stop and we need to have travellers & partners coming back. That would be a true victory for our company at all levels. There are indications in all countries of our concern, that there is the political will to stricter legislation shifts towards improving their travel and tourism product quality as well as expanding and enriching it.
The dictatorship of mediocre regarding travel and tourism culture in the region will soon be a thing of the past and we must be present to lead this way of change".
Travelessences will neither be a competitor to online platforms nor to budget traveller shops. Although we are very aware of competitive pricing and its role as a key performance indicator and a growth driver, we will not be hunting the cheapest of opportunities based solely on their price which will most definitely bring us dissatisfied and frustrated travellers & partners in return; we are here to provide the best value for money service at its highest standard and hopefully a unique experience. If we find a true bargain by value, we will propose it. If we come across a cheap offer with questionable background we shall skip.
Our benchmark will not be price but customer experience. Our motto to the end-customer is "live your senses" and you can do that reasonably cheaply.
We want our partners to feel as lighthearted when they trust us, as if they were the operators themselves. This takes time and effort and that is why we are extremely interested, very sensitive and oriented towards maximizing customer loyalty. It is imperative for us to retain our customers and we have imposed an internal motivational quantitative reward scheme to monitor its performance respectively. Our partners will be rest assured that any service or product we offer is firstly tested repeatedly by us and passes the highest qualitative standards according to its level.
Our strategy and philosophy is to found this company on solid grounds, the grounds of trust, responsibility, reliability and personal professional relationships. We aim to get to know the people we work with one by one in order to service them one by one repeatedly and individually, not in bulk. This is how we will fulfill one of our prime objectives to have an incomparable customer retention level; an unparalleled, uncontroversial and unprecedented customer experience which is more than giving the customer what they expect, it is about exceeding their expectations so that they become loyal advocates for our brand. In Travelessences, creating customer loyalty puts customer value rather than maximizing profits and shareholder value at the center of business strategy. The key differentiator in our competitive environment is more often than not the delivery of a consistently high standard of customer service.
Modern travellers have gained the culture and know-how of travelling with the help of technology. They demand and expect more. They have browsed through numerous experiences and comments of other travellers and are easily influenced and affected by the social media and the internet. They can tell the difference between less and more of a travel experience. Our commitment is to always add more to a travel experience than only fulfill the conventional obligation of operating an itinerary.
So can we cater all travel needs and destinations? Certainly not... but probably most of them.
We will never brag about our knowledge and experience over either a destination or a service if we do not have a clear idea of what it is about. Keeping in line with our service differentiation axioms, we will not express an opinion or sell any product and service unless we research thoroughly its details and characteristics. We prefer to keep our end-customers and partners happy by supplying them with products and services of destinations we know.
Although we shall never claim that we can be of service and assistance to all custom demands, we are open to discuss any special request and get back at the soonest possible.
A list of our services can be found by clicking on the relevant button of the main menu of our website.
We have broken down our products and services by destination into four different subcategories we specialize in.
Greece has recently got itself into the core of the European financial turmoil, bringing immense changes to the country's social, political and economic status and equivalently to the cost of its tourism product which has already faced significant discounts. In order for the economy to boost its competitiveness it is a certainty that travel and tourism prices will decrease a lot more in the coming years, whilst at the same time, the quality of service must and will reach much higher standards. Therefore timing is perfect for making the best out of its tourism product and Travelessences decided to launch its contact and operation office in Athens in order to exploit this opportunity and have the maximum control over the local developments.
Travelessences personnel have for many years been involved in operating incoming groups and F.I.T. in Greece and can suggest a vast spectrum of sightseeing and activities to travellers including the ancient treasures and the "sea and sun" popular attributes, but not relying solely on those. There is currently a large coordinated promotion of other untapped types of tourism in Greece (weddings, religious, agro, medical and beauty, sport, special interest - i.e. culinary, wine, farm and farm products etc.) and Travelessences has been actively involved into bringing the best of each.
Cyprus shares many common features and characteristics with Greece and Turkey with respect to the strong points of their tourism products. It must be assumed though that its strong correlation with Greece at all levels will impact similarly on the development of its tourism product providing once more a great opportunity for meaningful growth.
In Cyprus we see a pristine and unexpended opportunity for growth as its target clientele has so far been exclusively of specific orientation.
Travelessences personnel have for many years been involved in operating incoming groups and F.I.T. in Cyprus too, and our head office based purposely on the island guarantees the proper and smooth operation of our local products and services.
As previously mentioned, Turkey, being a neighboring country of Greece and Cyprus, shares itself many common features alike; climate, culture, ancient sightseeing venues, sea and sun, are only a few to mention. Turkey however, has seen a huge growth in its tourism development over the last decade and has advanced to the largest incoming destination of the area. Moreover, it expects to see growth over the next decade and unlike Greece & Cyprus its economy is blossoming and expected to grow amongst the strongest globally in the next two decades. Any negative political or economic development in either Greece or Cyprus would benefit Turkish tourism as the political turmoil of the Arab countries in 2011 was a large push for all three countries in question.
Treavelessences is considering opening an Istanbul office in the near future to establish a local presence in Turkey too. Currently we are designing and running our products and services from our other offices and fine-tune their operation through a network of trustworthy partners in the country. Despite the fact that some of our team members have worked there in the past and still travel frequently to the country for adjusting such issues, for the time being we will manage all operations internally with the assistance of our local partners.
We strongly believe in the Turkish tourism product and want to promote it widely. The effort and progress towards the development of the tourism culture in the country is evident and the respective growth in international arrivals proves so. This demand growth has caused slight price increases which we have hedged by ensuring early commitments and allotment through both ours and our partners? local agreements.
Summary and conclusion
We are realistically anticipating a constantly increasing demand of the travel & tourism services in the three mentioned countries for the coming years. We believe very much in the prospect and potential of each one of them in their own merit but we also trust that it is worthwhile for travellers to visit more than one of them once in the region. Therefore, we have furthermore designed multi-country products that include visits to more than one country and which offer travellers a deeper and more thorough experience.
Rest of the world
Most of our team members have acquired general and specialized experience and contacts in some specific regions. We always thought that having built upon a relationship is too valuable to neglect. In this context, we have and will continue to design and propose products and services for other regions globally. Our senior management has had more than 50 years of combined experience in exotic destinations worldwide. Whether it is accommodation, means of travel, or ground service, we most often should have an opinion to express and a guide to help the traveller decide.